Tate Papworth
Households doing it tough are set to receive some welcome relief with their water bills.
Western Water has revealed it will keep water prices stable for the coming year in response to the COVID-19 pandemic.
Western Water managing director, Jeff Rigby said Western Water has undertaken extensive engagement with customers over the past two years to review how they charge and how much they charge.
“In response to customer feedback, we are reducing our fixed services charges, so customers have greater opportunity to reduce the size of their
bill if they can use less water,” Mr Rigby said.
“Keeping bills affordable, encouraging customers to save water, and planning for growth were key considerations for our pricing submission to the Commission”.
But Western Water will apply a small increase to the Tier 3 water usage rate.
This rate applies to residential customers using more than 880 litres per day.
Mr Rigby said a number of other measures were in place to help those impacted by COVID-19
“Western Water is well aware of the financial impact of the coronavirus pandemic on many customers.
“We will continue to offer the wide range of support measures already in place, and we can confirm that the only increase to typical water bills on 1 July 2020 will be to reflect the cost of inflation.”
