Net speed guesswork for most

By Tate Papworth

The majority of residents in Brimbank don’t understand how to pick the right broadband speed for their needs, according to NBN Co.

Research commissioned by the company reveals that while 76 per cent of Australians know there are a range of speed tiers on offer when ordering an NBN plan, 66 per cent don’t know how to pick a plan based on their usage.

NBN Victoria and Tasmania head Ebony Aitken said the confusion was understandable given how new the technology is.

“This is the first time in history people have a choice on speed,” she said. “With ADSL it was just whatever speed was available.”

With so many household devices requiring internet, Ms Aitken said picking the right internet package was more important than ever.

“On average, each home has 13 smart devices that require the internet,” she said. “We expect that to jump to 30 devices by 2030.

“We tend to take for granted the number of devices we have in the home.”

By the end of November, the NBN will be available for 10,000 homes in Albion, Delahey, Kings Park, Sunshine and Keilor East.

To help those new to the service pick the right package for them, NBN Co has released Check, Select, Connect, a campaign that will help people select the right broadband speed tier for their household needs and to understand some other factors that can affect their NBN experience.

“Our new campaign is another step in our ongoing efforts to help ensure Australians have the right information to get a great experience when they connect to the NBN access network,” Ms Aitken said.

“In some instances, even calling an internet provider to upgrade to a higher-speed tier could dramatically improve their experience.”

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