In an effort to ensure all Victorians can access essential government services, the state government has announced new funding for Community Information and Support Victoria (CISVic).
According to the announcement, CISVic will get over $242,290 in the next 12 months to establish support services to help Victorians access digital platforms like Rental Dispute Resolution Victoria, Servo Saver, and the upcoming Residential Tenancies Bond Authority platform.
“CISVic will deliver a series of training, resources, and support to people with varying digital literacy skills, ensuring no Victorian is left behind,” said Minister for Consumer Affairs Nick Staikos.
The funding will allow CISVic to work with 20 member agencies across 17 local government areas to provide resources and assistance to groups often excluded from online services, such as older Victorians. CISVic will also integrate digital skills training into its accredited courses for frontline workers.
“From Servo Saver to the upcoming new Rental Tenancies Bond Authority platform – these digital services are making it easier for Victorians to access important consumer and renting services quickly and easily,” said Minister for Government Services Natalie Hutchins.
The government touts the benefits of these digital platforms, including Servo Saver’s potential to save drivers up to $333 per year and Rental Dispute Resolution Victoria’s ability to expedite rental dispute resolutions. However, critics argue that the government’s focus on digital services leaves behind those with limited technological access or literacy.
As the state works to modernise its service delivery, advocates say ensuring equitable access remains crucial to support all Victorians.
