Brimbank council customer service officers can now be contacted online.
The council has release Brimbank Chat, which provides online access to the customer service team from Monday to Friday between 8.45am to 4.45pm.
Mayor Lucinda Congreve said it was a great way for the community to have its questions answered.
“In addition to visiting a customer service centre, emailing or calling, Brimbank Chat provides another way for our community to reach us,” she said.
“When accessing the feature, look for the Brimbank Chat icon on the right hand side of council’s website at brimbank.vic.gov.au
“What’s great is that you will always chat to a person and not a robot or a non-council staff member located offshore.”
Cr Congreve said the service has been introduced after community feedback which identified a want for an alternative way to interact with the council about its services.
“Council is committed to providing accessible and timely services that meet the needs of our diverse community,” she said.
Any issues of an urgent nature that occur after business hours should be reported to the council’s after hours service on 9249 4000.
