Hannah Hammoud
Brimbank council has outscored state-wide ratings for council performance, achieving positive results in the recently released 2023 Community Satisfaction Survey for Local Governments.
Now in its 24th year, the survey measures the opinions of residents and is used to track the annual performance of local council’s across Victoria.
Brimbank recorded an overall performance score of 62 out of 100, on par with the average metropolitan score and above the state-wide rating of 56.
Council’s top three performing areas as ranked by residents included, arts centres and libraries (71), customer service (70) and recreational facilities (68).
Council’s lowest three performing areas concerned local streets and footpaths (54), population growth (54) and consultation and engagement (55).
The 2023 Community Satisfaction Survey was conducted by research firm JWS Research, with feedback from more than 400 Brimbank residents via telephone interviews.
Council’s rating for traffic management took a hit in 2023, dropping down to a score of 59 compared to the 2022 rating of 65.
The most improved area for council was found in community and cultural services, increasing by four points to a score of 66 compared to the 2022 rating of 62.
Brimbank mayor Bruce Lancashire said that overall the survey results indicate council’s ratings have remained stable compared to last year, and are generally tracking well.
“Council welcomes the survey results as they provide an insight into the needs and expectations of our community and tell us what’s foremost on their minds,” he said.
“We are determined to build on the results and work towards further improvement.”
Council’s performance was rated the highest among residents living in the south of Brimbank (64), and was scored the lowest among residents in the north of the municipality (59).
The appearance of public areas (61) was recorded as council’s only service area rated significantly lower than both the metropolitan group (68) and state-wide averages (67).
Details: www.brimbank.vic.gov.au
